To reduce stress, we let our customer know all of the benefits and problems that may or will occur when we implement an Information Technology project. Most users see the impact of IT projects in some way. We let our customers know what the users will see. It may be that after a security upgrade, a web server may have a new login. Or the Monday after a major weekend upgrade users will find the names of their printers have changed. Or a new firewall and internet circuit has been installed and they can access the internet twice as fast.
By informing our customers of the impact of changes to their systems and network this lets them make better decisions on when and how to make changes.
stress Pronunciation (strs) noun : A state mental or emotional strain or suspense; "he suffered from fatigue and emotional tension" [syn: tension, tenseness]
re·duc·tion Pronunciation (r-dkshn) noun: The act or process of reducing. The amount by which something is lessened or diminished: a reduction of 12 percent in violent crime.